You may have questions about your condition and how to keep living the life you want to live, but you don’t have to figure things out on your own.
We’re here to help!


Whether you're new to your condition or an experienced user just looking for product options, we can help.


We'll provide you with information about supplier options who can provide you with your requested product.


Hollister Secure Start services has long-standing relationships with a variety of organizations to connect you with people, knowledge, and tools to live the life your want to live.

Access to Nurses

While your healthcare professional is your source of medical information, we have Secure Start Representatives available to answer questions over the phone related to product usage.

Educational Information

We can help you navigate the latest lifestyle, product, and clinical information available on

Below are answers to some commonly asked questions about our services.

Why should I join Hollister Secure Start services?

Everyone is different. When you join, you'll be matched with a Secure Start Representative who will take the time to understand your needs and help you find solutions to the challenges you may face as an ostomy or continence product user, including finding the right products, identifying product supplier options, navigating insurance, and more.

Who can join?

Anyone living with an ostomy or who uses urinary catheters for bladder management, or their caregivers, regardless of the brand of products used.

What does it cost?

Nothing. There is no cost for patients or their caregivers to join, and our support is available for as long as you need us.

Do I need to use Hollister products to join?

No, services offered are provided at no cost regardless of the brand of products you choose to use.

Join Hollister Secure Start Services Today

Enroll now to gain access to free personalized support, product information, and educational resources that will help you live the life you want to live. Call us at 1.800.263.7400 or enroll online.

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